**We currently offer FREE shipping worldwide!**

Standard shipping is the default free shipment method. If you wish to receive your shoes earlier, you can select the express shipment service for a fee during checkout.

Note local tax & duties are not covered and to be paid by customer to your local customs/duties office. An estimate of your local tax & duties will be estimated for you at the shipping method selection stage during checkout.

After you receive your dispatch email notification, standard shipping will typically be delivered within:

  • Hong Kong : 1-2 business days
  • Rest of Asia : 4-10 business days
  • Rest of World : 6-15 business days

These are estimated transit times based on historical data, and there may be unforeseen delays from time to time.

If you have any queries, please contact us at hello@mylacess.com.

 

When will I receive the tracking number?

After your payment is authorized and verified, it can take up to two (2) business days (Hong Kong SAR) to process your order. When your order is dispatched, you will receive an email with tracking details.

 

What happens if I have accidentally inputted the incorrect address for my order?

International customers:
In some cases, it is possible for us to re-direct the delivery to you for express shipments. However for standard delivery, it needs to get sent back to our warehouse in Hong Kong which might take up to 6 - 8 weeks and a re-delivery charge will be incurred to you if you wish for a re-delivery.

Hong Kong customers:
Please contact us at hello@mylacess.com so we may inquire with our couriers to facilitate the re-delivery.

Do you ship to P.O. Boxes?
No, our couriers can only accept deliveries to standard addresses.

 

How are duties and taxes calculated?
Duties and taxes may be applied depending on the country we ship to, and will be shown in checkout process.

 

More Questions?
Please leave us a message here or email us directly at hello@mylacess.com